Returns & Exchanges

At Prime Bites, we stand behind the quality of our gourmet snacks and strive for your complete satisfaction. Due to the perishable nature of our food products, we offer a 14-day window for reporting issues related to damaged or incorrect items.

Return Process

• 1.
  Initiate Your Request

  Contact our support team at [email protected] within 14 days of delivery with your order number and a brief explanation of the issue.

• 2.
  Provide Documentation

  Please attach clear photos of the packaging and the product if you are reporting damage or a quality concern to help us expedite your claim.

• 3.
  Verification Review

  Our quality assurance team will review your request within 48 hours to determine eligibility for a replacement or a full refund.

• 4.
  Resolution Delivery

  Once approved, we will ship out a fresh replacement at no extra cost or process a refund back to your original payment method immediately.